Terms of Service
Wild Nomad Flower Co. LTD is here to provide all of your floral needs, and we want you to know that we stand by our products and services. Customer Service and transparency are at the forefront of our success. The following terms and conditions explains how our floral subscriptions work and discloses our Return and Refund Policy.
+ OUR FLOWERS
Wild Nomad Flower Co. LTD makes every effort possible to match requests for colors, varieties, sizes and quantities of fresh floral materials and the client understands that those fresh products and materials are subject to the laws of nature. If a specific match of the highest quality cannot be made to the original contracted items, substitutions will be made at the sole discretion of Wild Nomad Flower Co. for a product of an equal or higher value.
+ ACCOUNTABILITY
Once the order leaves the store premises to be delivered by a contracted third party service, Wild Nomad Flower Co. LTD is no longer responsible for the order (i.e.: any damages incurred due to mishandling, transit, weather, etc.) Wild Nomad Flower Co. cannot be held accountable for contracted items damaged during the course of the event by weather (heat, cold, rain, wind, etc.) or persons other than Wild Nomad Flower Co. staff members.
+ FORCE MAJEURE
If Wild Nomad Flower Co. LTD is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of the deposit will be returned in full.
+ FLOWER SUBSTITUTIONS
Wild Nomad Flower Co. LTD reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Wild Nomad Flower Co. arrangements are all one of a kind! Each arrangement is subject to flower availability and season.
+ CANCELLATION POLICY
Things happen! We understand and have you covered! Cancellations or modifications will be considered on a case-by-case basis. Just let us as soon as you can and we’ll be in touch to let you know how we can help. For Shop Wedding Orders we need at least 2 week notice—the more notice, the better!
+ FLOWER SUBSCRIPTIONS
We can provide flower subscriptions for pick-up or delivery! Weekly, monthly or seasonally we our flowers are designed to brighten up your space! Simply place your order online here, or by calling us at (201) 696.5722. You can select the size, frequency and timeframe for your recurring order. With the delivery or pick-up of each arrangement, we will collect your previously used vase and provide you with a fresh one. We hope you enjoy your flowers!
There is a $15 vase replacement fee if the vase is misplaced or damaged. We do not offer same day deliveries at this time, but we will do whatever we can to accommodate your request. Contact us directly via email at hello@wildnomadflowerco.com and we will see what we can do.
Payment must be completely processed 72 hours prior to order fulfillment. You must give us 72 hours or more notice before changing subscription delivery, to do so, email hello@wildnomadflowerco.com.
+ RETURNS/EXCHANGES
Please read our full Return Policy here.
+ DELIVERIES
Claim Non-Delivery
If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. Wild Nomad Flower Co., LTD has partnered with Post Mates to deliver floral orders locally. Once the arrangement or wrap has been handed off to Post Mates, Wild Nomad Flower Co., LTD is no longer responsible for the delivery. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, Wild Nomad Flower Co. reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.
Rejected Delivery
If you place an order and the recipient rejects delivery, whatever the reason, Wild Nomad Flower Co., LTD will not provide a refund and cannot be held liable for the recipient’s decision.
Quality
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Wild Nomad Flower Co., LTD to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
+ WORKSHOP WAIVER OF LIABILITY
We hope your flower arranging workshop experience is safe and rewarding, but accidents can happen. The following waiver must be signed by all participants to protect the Wild Nomad Flower Co., LTD from liability.
Waiver: In consideration of being permitted to participate in any way in the Wild Nomad Flower Co., LTD Workshop I, for myself, my heirs, personal representatives or assigns, do hereby release, waive, discharge, and covenant not to sue Wild Nomad Flower Co., LTD. or its employees, volunteers and agents from liability from any and all claims resulting in personal injury, accidents or illnesses (including death), and property loss arising from, but not limited to, risks associated with the use of alcohol; risks associated with the use of alcohol in conjunction with tools or other equipment and participation in the Wild Nomad Flower Co., LTD. workshop.
Indemnification and Hold Harmless: I also agree to INDEMNIFY AND HOLD Wild Nomad Flower Co., LTD and its employees, volunteers and agents HARMLESS from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities, including attorney’s fees brought as a result of my involvement in the Wild Nomad Flower Co., LTD workshop and to reimburse them for any such expenses incurred.
Severability: The undersigned further expressly agrees that the foregoing waiver and assumption of risks agreement is intended to be as broad and inclusive as is permitted by the law of the State of Nevada that if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.
Photo Release: I authorize Wild Nomad Flower Co., LTD to use my or my child’s photo in any manner Wild Nomad Flower Co., LTD desires, for advertising, display, audio-visual, exhibition or editorial use.
Acknowledgment of Understanding: I have read this waiver of liability, fully understand its terms, and understand that I am giving up substantial rights, including my right to sue. I acknowledge that I am signing the agreement freely and voluntarily, and intend by my signature to be a complete and unconditional release of all liability to the greatest extent allowed by law.
Parent or Guardian (if student is under 18): I am the parent or legal guardian of the above named minor child and, as such, I am authorized to enter into this agreement. I agree that my minor child and I are bound by and subject to the terms of this agreement. I understand that my signature here reflects my agreement to hereby release, waive, discharge, and covenant not to sue Wild Nomad Flower Co., LTD. or its employees, volunteers and agents from liability from any and all claims resulting in personal injury, accidents or illnesses (including death), and property loss arising from, but not limited to, participation in the Wild Nomad Flower Co., LTD. workshop.